🔍 Whenever you have questions while using flex, you can get help anytime.
You can receive support tailored to your situation through the flex Help Center, AI Customer Success Manager, and the Customer Success Team.
Please refer to the guide below and feel free to use it!
Here's the support you can receive
flex support is provided in the following ways.
You can check detailed information about features anytime through the flex Help Center.
When you have an inquiry and start a chat, the AI Customer Success Manager will respond first and quickly guide you.
If the AI guidance does not resolve your issue, please request to be connected to the Customer Success Team, and they will follow up during operating hours.
flex Help Center | AI Customer Success Manager | Customer Success Team Support | |
Support Content | Feature explanations | Usage guidance and navigation paths | Issues not resolved by AI guidance |
Available Hours | Available to check directly 24 hours a day | Available to use 24 hours a day | Responses in order during operating hours |
How to Use | 🔗 flex User Guide — search and browse directly | Click the chat icon at the bottom right of the flex screen | Automatically connected during chat, or request connection |
Chats are always answered first by the AI Customer Success Manager, and then connected to the Customer Success Team upon request or when needed.
How to get the most out of the AI Customer Success Manager
The AI Customer Success Manager is available 24 hours a day, anytime.
From quick feature lookups to setup guidance tailored to your company's operations, get answers to your questions fast.
Try asking like this
The AI Customer Success Manager can provide more accurate guidance the more specific your situation is.
It helps if you share the following information:
The exact name of the menu or feature you are using
What you were trying to do
The difference between the expected result and what actually happened
Example
Instead of "Payroll calculation seems wrong," please say something like:
"In Payroll Settlement, the hours for unpaid leave are not being deducted."
When sending a screenshot of the screen
Please capture and share the full screen if possible.
Please also tell us which part of the screen we should look at.
If only part of the screen is captured or a screenshot is sent without any explanation, the AI may have difficulty accurately understanding the situation.
Some requests may be difficult to handle
Cases that require checking the actual data of internal employees
It is difficult to access your company's internal data. If needed, please capture a screenshot of the relevant screen and share it.
Example
Instead of "Can you check employee 000's work records?", please attach a screenshot of the work records screen and specifically describe which part you are inquiring about.
Requests for changing settings, or modifying, deleting, or resetting data
It is difficult to arbitrarily change your company's data.
As this involves important HR operations for your company, we ask that you follow the guidance and proceed directly according to your operations.
Requests for precise calculations of leave, payroll, working hours, etc.
We can provide guidance on formulas and calculation methods, but it is difficult to guarantee exact calculation results for individual cases.
Results vary depending on each company's operational policies, settings, and exception handling, and errors may occur during the calculation process.
Please use responses for reference only, and always verify the final calculation results separately.
Cases requiring labor law or legal interpretation
The AI focuses on guidance related to using flex features. For matters requiring legal judgment, we recommend seeking separate verification.
If you have questions about how to apply confirmed standards within flex, we can guide you from a settings and operations perspective.
Here's how to make use of the responses
Try following the guided menu path to check the feature directly.
Click the guide links included in the response to find more detailed information.
If something is difficult to understand, try requesting "Please explain step by step" or "Please give me an example," and the response will be supplemented with more detail.
FAQ
Can I receive phone support?
Can I receive phone support?
The flex team responds to inquiries sequentially via real-time chat or email.
If you leave your contact information and inquiry details, we will follow up during weekday operating hours (10:00–17:00).
Are chat conversations saved?
Are chat conversations saved?
AI chat history and previous chat records are saved. If the Customer Success Team needs additional review, they may refer to them for further guidance.
What should I do if the AI response is incorrect?
What should I do if the AI response is incorrect?
We strive to provide accurate answers, but mistakes can happen sometimes. Please double-check important information.
If the response is not sufficient, please describe the situation in more detail or request to be connected to the Customer Success Team.
How do I attach a file or photo?
How do I attach a file or photo?
You can attach files by clicking the file icon at the bottom of the message input field in the chat window.