By default, only the member themselves can change their own email.
However, before the member has joined, an administrator can change the email on their behalf. Here's how to do it in each situation!
Changing a Member's Email After They Have Joined
Once a member has completed registration, the member themselves must change their email directly, not the administrator.
After logging in to flex, the member should click the company name at the top of the left menu → [My Settings] → [Change Email]. A verification email will be sent to complete the change — please change to the currently active email account.
Changing a Member's Email Before They Have Joined
If a member has not yet joined flex, an administrator can change the email on their behalf!
In the left menu, go to [Member Management] → [Invitation Status] to check the member's invitation status.
Not yet invited: The invitation email has not been sent — the administrator can change the registered email.
Pending join: The invitation email has been sent but the member has not yet accepted — the administrator can change the registered email.
Entering info: The invitation email has been sent and accepted — the member is currently registering. The administrator cannot change the email.
If the member status is [Not Yet Invited] or [Pending Join], go to the member profile → [Basic Info] → [Change].
After confirming it is an [Unverified Account], change the email and click [Save Changes] at the bottom.
You can then send the invitation email to the updated address.
