Starting April 8, 2026, when members record attendance in flex, the actual time they clock in/out is saved separately as a real-time record. You can now see both the original clock-in/out time and the existing recognized work hours.
Understanding the Difference Between Real-time Records and Recognized Work
Before configuring, please first understand the difference between real-time records and recognized work.
Category | Recognized Work (thick bar) | Real-time Record (thin line) |
Meaning | Work hours adjusted according to company policy and law | Original time the member actually clocked in/out |
Effect of 52-hour and overtime policies | Automatically adjusted by policy | Kept as original time, unaffected |
Compensation (pay, compensatory leave, etc.) | Applied | Not applied (reference only) |
Timeline display | Thick bar (bottom) | Thin line (top) |
Below are representative examples of when the real-time record and recognized work differ.
Example: Early clock-in
Example: Early clock-in
Start time 09:00, early clock-in not allowed, clock-in tap at 08:50
Recognized clock-in time: 09:00 (adjusted by policy)
Actual tap time: 08:50 (preserved as-is)
Example: 52-hour exceeded
Example: 52-hour exceeded
Working until 16:00 would reach 52 hours for the week, overtime recording beyond statutory hours not allowed, clock-out tap at 19:00
Recognized clock-out time: 16:00 (adjusted not to exceed 52 hours)
Actual tap time: 19:00 (preserved as-is)
Example: Overtime work record
Example: Overtime work record
Regular clock-out 19:00, minimum 1 hour overtime recognized, clock-out tap at 19:16
Recognized clock-out time: 19:00 (adjusted as below policy threshold)
Actual tap time: 19:16 (preserved as-is)
Step 1: Configure Whether to Reflect Real-time Records in Recognized Work
Go to [Attendance Management] → [Work Types] → select the relevant work type → [Reflect real-time work records as member work hours] setting to choose whether real-time records at clock-out are reflected in recognized work hours.
When [Reflect real-time work records as work hours] is enabled (default):
At clock-out, real-time records are adjusted based on law and policy and reflected in recognized work.
Suitable for companies that calculate work hours based on attendance records.
When [Reflect real-time work records as work hours] is disabled:
Real-time records remain as reference data only and do not affect recognized work.
At clock-out, only the real-time record is added, and recognized work retains the existing planned time.
Suitable for companies that recognize only overtime that has been separately requested or agreed upon.
⚠️ When Reflect is OFF, recognized work undergoes only a plan → confirmed transition, separate from the clock-in/out record. The recognized work hours themselves are not changed.
Step 2: Configure Real-time Record View Permission
The Real-time Record View permission is granted only to super administrators by default. If team leaders or other members also need access, grant the permission separately.
Whether real-time work records can be viewed depends on the status of the record and the permissions held.
Record status | Required permission | Description |
In-progress records | Work view permission | Records needed for collaboration and work registration. All records within the scope of work view permission can be viewed. |
Completed/expired records | Real-time record view permission | Past records. Only records within the scope of real-time record view permission can be viewed. |
Step 3: Configure Real-time Record Edit Permission
Real-time clock-in and clock-out records do not require edit permission!
If attendance records are missed or recorded incorrectly, you can grant Real-time Work Record Edit permission so they can be corrected after the fact. Grant the permission to appropriate individuals according to your company policy.
Based on the scope of [Real-time Work Record Edit] permission, only records of members within the grantee's permission scope can be edited.
Currently, no approval process is triggered when editing real-time records (scheduled for future improvement). Therefore, it is recommended to grant real-time record edit permission only to essential administrators on a restricted basis.
Editing real-time records changes only the real-time record (thin line) independently of recognized work (thick bar), so it does not affect recognized work hours used for payroll calculation.
FAQ
Can real-time records also be kept with only the policy-adjusted time?
Can real-time records also be kept with only the policy-adjusted time?
Real-time work records are information for understanding members' actual work hours and are kept based on the actual tap time without adjustment. Policy-based adjustments are reflected only in recognized work.
Are real-time work record hours also reflected in compensation such as compensatory leave and pay?
Are real-time work record hours also reflected in compensation such as compensatory leave and pay?
Real-time work records are times for attendance management and reference purposes, and do not affect compensation on their own. Only what is reflected in recognized work upon confirmation affects compensation.
When recording via Secom/ADT Caps/KT Telecop, does the actual record time remain?
When recording via Secom/ADT Caps/KT Telecop, does the actual record time remain?
Real-time work records are times for attendance management and reference purposes, and do not affect compensation on their own. Only what is reflected in recognized work upon confirmation affects compensation.
Can anyone view their own real-time work records?
Can anyone view their own real-time work records?
In-progress records (records of currently clocked-in members) can be checked with the existing Work View permission. Completed/expired past records require a separate Real-time Record View permission. At feature launch, this permission is granted only to super administrators by default.
Can I check real-time work records on mobile as well?
Can I check real-time work records on mobile as well?
Yes. Real-time work records of members within the relevant permission scope can be checked through the mobile app as well.
Can I configure approval to occur when members edit real-time records?
Can I configure approval to occur when members edit real-time records?
Currently, the setting to trigger approval when editing real-time records is not supported. Future improvements are planned; if you have related feedback, please share it via the customer support center.
Can real-time work records also be checked in attendance reports?
Can real-time work records also be checked in attendance reports?
Yes. In the daily work report, you can check the actual tap times alongside the existing adjusted tap times.
If I don't have real-time record view permission, can I not see real-time records at all?
If I don't have real-time record view permission, can I not see real-time records at all?
No. In-progress real-time records (records of currently clocked-in members) can still be checked with the existing Work View permission.
Real-time record view permission is needed to view already completed or expired past records. Since it is granted only to super administrators by default, grant it separately in [Settings] → [Permissions] if other administrators also need to view past real-time records.
What is the difference between Work Edit permission and Real-time Record Edit permission?
What is the difference between Work Edit permission and Real-time Record Edit permission?
Category | Work Edit permission | Real-time Record Edit permission |
What is edited | Recognized work graph (thick bar) | Real-time record (thin line) |
Approval triggered | May be triggered depending on policy | Currently not triggered (future improvement planned) |
Effect on pay | Recognized work hours change → affects pay | Only real-time record changes → no direct effect on pay |
Default grant | Requires separate configuration | Requires separate configuration |
A member forgot to clock out, but instead of showing a missed clock-out, the entire real-time record disappeared. What should I check?
A member forgot to clock out, but instead of showing a missed clock-out, the entire real-time record disappeared. What should I check?
If a member forgot to clock out and the missed clock-out is not showing as it used to, check whether the [Member Real-time Work Record View] permission has been granted! Since the real-time work record (graph) and recognized work record (graph) are now separated, whether a clock-out record is missing and similar information can only be viewed as before if the Member Real-time Work Record View permission has been granted.