If you define the definitions and expected behavioral indicators for each competency well, members can reference our company's competency standards when setting evaluation items, and evaluators can evaluate those items based on sufficient information.
Through continuous evaluation and feedback, you can manage and improve members' competencies!
The Competency Management menu is only accessible to administrators who have been granted the [Company HR Information Management] permission. (Go to Permission Settings Guide)
What is a Competency?
It describes the knowledge/skills/attitudes needed to achieve high performance at our company.
It refers to the common characteristics of people who demonstrate high performance at our company, and represents intrinsic traits that are key to successful performance achievement for individuals and the organization, expressed as observable and measurable behaviors.
Ultimately, competencies help members answer the following questions.
"What kind of person is considered to do well at our company?"
"What knowledge/skills/attitudes are needed to deliver outstanding performance at our company?"
Competencies can be broadly divided into 3 categories.
Organizational Competency (Common Competency) | Organizational competency refers to the behavioral characteristics required of all members. |
Lead Competency (Management Competency) | Lead competency refers to competencies expected of organizational managers (team leaders). |
Job Function Competency (Functional Competency) | Job function competency refers to the behavioral characteristics of members needed to create high performance in each job function's tasks. |
In flex, you can add and manage your company's competencies to systematically conduct competency evaluations. If you're curious about the differences between performance evaluation and competency evaluation, please refer to the guide below :)
Adding and Setting Up Competencies
Click [Competency Management] in the left menu, then click [Add Competency] at the top right.
The Competency Management menu is only accessible to administrators who have been granted the [Company HR Information Management] permission. (Go to Permission Settings Guide)
You can see the [Common Competency], [Lead Competency], and [Job Function Competency] types that flex provides by default.
If you want to modify the name of a default competency, click the three dots on the right to change the name and then use it.
If you want to add a new competency type, enter the type name in the text input field and press Enter or click Add.
You can change the order of competency types using the drag handle (⋮⋮) on the left.
When you add a new competency type or change the name and order, it is immediately reflected in the Competency Management tab as shown in the example image below.
Setting Up Competencies
You can define the competency name and description, and add behavioral indicators for the competency.
What is a competency behavioral indicator? It is a behavioral type that represents the competency, meaning a standard that can be referenced across the organization by analyzing the behavior of high performers within the organization. For example, a behavioral indicator for the competency "Customer Orientation" could be having [Customer-Centered Thinking], thinking from the customer's perspective, and perceiving situations from the customer's viewpoint.
If you operate levels for each competency, click [Add Level] at the bottom to add levels for each competency.
If you divide levels within a single competency called [Conflict Management], you can divide them as shown below!
Added competencies can be viewed in the [Competency Management] tab under [All] tab or by [Competency Type] tab.
Bulk Adding Competencies via Excel
Click the three dots button at the top right of [Competency Management] in the left menu, then click the [Upload Competency Excel] button.
Click the [Download Template] button to download the Excel template.
Open the downloaded Excel file and fill in the competency type, competency name, etc. starting from row 8, below the example rows.
Required fields: Competency name
Optional fields: Competency type, competency definition and level, behavioral indicators
Even if you haven't added competency types in advance on the Competency Management screen, you can add competency types directly through the Excel template.
Below is an example of adding a new competency type and detailed levels through the Excel template. By adding the 'Creativity' competency under the 'Our Company Competency' type and entering definitions and behavioral indicators for each level, it will be reflected identically in flex.
After uploading the completed Excel template, you will see a screen like the example image below. If there are issues with the uploaded Excel file, you can see which rows have problems, and after fixing those rows, please re-upload.
After uploading, refresh the page and you can confirm that competency types and competencies have been added as shown below.
FAQ
Can I modify or delete competency types?
Can I modify or delete competency types?
Click [Competency Type] at the top left, then click the three dots button on the right to modify or delete the competency name. However, please note that deleted competency types cannot be restored.
If I delete a competency type, are the competencies also deleted?
If I delete a competency type, are the competencies also deleted?
Even if you delete a competency type, the added competencies will not disappear; the [Competency Type] column will simply show as empty.
Can I delete a competency that I added?
Can I delete a competency that I added?
Click the competency you want to delete, then click the three dots button at the top right to delete it. Please note that deleted competencies cannot be restored.
Can I change the order of competencies in the [All] tab within Competency Management?
Can I change the order of competencies in the [All] tab within Competency Management?
In the Competency Management [All] tab, competencies are displayed according to the order of the configured 'Competency Types'. However, within the same type, competencies are displayed in creation order, and individual competency order cannot be changed.